Check-in & Check-out
What are the standard check-in and check-out times?
Standard check-in is at 4:00 p.m., and check-out is at 10:00 a.m.
How does check-in work?
Most properties feature keyless entry systems. You will receive a code and detailed check-in instructions prior to your arrival.
Can I request an early check-in or late check-out?
Early check-ins and late check-outs are subject to availability and may incur an additional fee. If the schedule allows for them, you would see the option to add them to your stay in the welcome instructions that you receive several days prior to check-in.
Is luggage storage available after check-out?
Unfortunately, we cannot offer luggage storage at this time. We recommend using a luggage storage service on Kauai.
General Information
What is the cancellation policy?
Cancellation policies vary depending on the property. Specific details will be outlined in the rental agreement and booking confirmation email. Typically, cancellations made more than 60 days in advance qualify for a full refund, while cancellations closer to the arrival date may result in partial or no refunds.
Is WiFi included in the rental?
Yes, all of our properties include complimentary WiFi. Network details and passwords will be provided in your welcome materials.
Are the furniture and amenities in good condition?
Yes, we ensure that all properties are well-maintained. Furniture, linens, and mattresses are regularly updated to provide a clean, comfortable, and welcoming environment for our guests.
How close are the properties to local attractions?
Our properties are carefully selected to offer convenient access to local attractions, beaches, shopping centers, and restaurants. Walking or driving distances will vary depending on the specific property, and details can be seen on the specific property page.
Are your properties suitable for families with children?
Absolutely! Many of our rentals include family-friendly amenities such as pack n plays, high chairs, and children’s dishes. Please review the individual property details or contact us for more information.
Are pets allowed in your properties?
Unfortunately, none of our properties allow pets to ensure the comfort and safety of all our guests. We appreciate your understanding and recommend exploring nearby pet boarding facilities if you're traveling with a furry companion.
What should I do in case of maintenance issues during my stay?
If you experience any maintenance issues, please contact us immediately. We have a dedicated team ready to address any concerns to ensure your stay is comfortable.
What is your cleaning process between stays?
We adhere to strict cleaning and sanitization protocols to ensure our properties are thoroughly prepared for each guest. This includes disinfecting high-touch surfaces and providing fresh linens and towels.
Amenities & Features
Are linens and towels provided?
Yes, all properties include fresh linens, bath towels, and beach towels. If specific bedding or amenities are required, let us know, and we’ll do our best to accommodate.
Do properties include washers and dryers?
Most of our properties have in-unit washers and dryers available for guest use. Details for each property are provided in the listing description.
Is air conditioning available?
Air conditioning availability varies by property. Some properties include central air conditioning or portable units, while others rely on natural ventilation. If air conditioning is important to you, please check the property details or inquire before booking.
Are beach towels and equipment provided?
Yes, all of our properties provide beach towels, chairs, umbrellas, boogie boards, and other accessories.
Do the properties have coffee makers?
Yes, all properties include coffee makers. The type (traditional or single-serve) may vary by property, so feel free to ask if you have a preference.
Is there a fitness center or pool available?
Some properties include access to pools, hot tubs, or nearby fitness centers. Specific amenities will be listed in the property description.
Payments & Fees
How are payments handled?
Payments can be made securely online through our website. In some cases, alternative payment methods like checks, Venmo, or PayPal may be available. Taxes and fees will be included in your total booking price.
Are there any additional fees?
All mandatory fees, including cleaning fees and taxes, are included in the total booking price. Optional amenities, such as air conditioning, early check-in or late check-out may incur additional charges, which can be purchased separately.
Is a security deposit required?
Yes, all our properties require a security deposit, which will be outlined in the booking agreement and varies by the property. Deposits are typically held on your credit card and released after check-out, provided there are no damages.